Refund Policy
Effective Date: July 3, 2026
At ZameenInfo.com, we are committed to providing quality property listing services and products. This Refund Policy explains when refunds are available and how they are processed.
1. Property Listing & Digital Services
Payments made for digital services, including but not limited to:
- Property listings
- Featured listings
- Premium listing packages
- Advertising services
- Promotional campaigns
- Other digital marketing services
are generally non-refundable once the service has been activated, published, or delivered.
A refund may be approved only in the following situations:
- A duplicate payment was processed.
- A technical error resulted in an incorrect charge.
- ZameenInfo.com is unable to provide the purchased service.
- The refund request is approved by our support team after review.
Eligible refund requests must be submitted within 7 days of the payment date.
2. Physical Products
If you purchase physical products from ZameenInfo.com, you may request a return within 14 days of receiving your order.
To qualify for a refund, the item must:
- Be unused and in its original condition.
- Be returned with the original packaging and accessories.
- Include proof of purchase.
Once the returned item has been received and inspected, we will notify you whether your refund has been approved.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If approved, we will provide a replacement, store credit, or a full refund, depending on the circumstances.
4. Non-Refundable Items
Refunds are not available for:
- Digital services that have already been delivered or activated.
- Featured property listings after publication.
- Downloadable digital products.
- Customized or personalized products.
- Products damaged due to misuse or improper handling.
- Shipping charges (unless the return is due to our error).
5. Order Cancellation
Orders may be cancelled before they are processed or shipped.
If an order has already been shipped or a digital service has been activated, cancellation may no longer be possible.
6. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
For PayPal payments, refunds will be processed back to the same PayPal account or the original funding source, subject to PayPal’s policies and processing times.
Please allow 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your financial institution or payment provider.
7. PayPal Buyer Protection
Payments made through PayPal may also be subject to PayPal’s Buyer Protection policies where applicable. Any disputes regarding PayPal transactions may be handled in accordance with PayPal’s terms and conditions.
8. Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact us through the Contact page on ZameenInfo.com.
When contacting us, please include:
- Your full name
- Order or transaction ID
- Payment date
- Reason for your request
We aim to respond to all refund inquiries within 2 business days.
By purchasing products or services from ZameenInfo.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.
